Terms of Service
Effective Date: [3/10/2026]
These Terms of Service (“Terms”) govern the use of the website operated by Reta Research LLC (“Reta Research,” “we,” “our,” or “us”) and the purchase of any products offered through our website. By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
I. Research Use Disclaimer
All products offered by Reta Research LLC are supplied solely for laboratory research and analytical testing. Under no circumstances are these materials intended for human or animal consumption, including any diagnostic, therapeutic, or medical application.
Reta Research LLC does not provide guidance regarding product selection, preparation, dosage, administration, or storage beyond general handling information appropriate for research materials. By purchasing from our website, you represent that you are at least eighteen (18) years of age and that you represent that you possess the knowledge, training, and facilities necessary to handle laboratory research materials safely and in compliance with applicable regulations.
II. Eligibility and Qualified Purchasers
Products offered by Reta Research LLC may only be purchased by individuals or entities that are qualified to work with research chemicals and related materials. Purchasers represent that they have the appropriate expertise, equipment, and facilities required to store and handle such materials safely.
By placing an order, you confirm that you meet these requirements and that your intended use complies with all applicable laws and regulations.
III. Permitted and Prohibited Uses
Products sold through this website are intended strictly for scientific research and development activities. Under no circumstances may these products be used for:
- Human or animal ingestion, administration, or exposure
- Medical, diagnostic, or therapeutic purposes
- The production, development, or distribution of prohibited chemical or biological substances
Any attempt to obtain products for prohibited purposes may result in cancellation of orders and refusal of future service.
IV. Customer Responsibility
Customers are solely responsible for determining the suitability of any product for their research purposes. Reta Research LLC does not guarantee that any product will meet the specific needs of a purchaser’s research objectives.
Buyers assume full responsibility for compliance with all applicable laws, regulations, and safety standards relating to the purchase, storage, transport, and use of any materials obtained from this website.
V. Regulatory Compliance
Certain products sold by Reta Research LLC may be considered investigational or unapproved substances if used for purposes other than laboratory research. By purchasing these products, you agree that they will not be used in any manner inconsistent with applicable federal, state, or local regulations.
VI. Export and Redistribution Restrictions
Customers are responsible for ensuring compliance with all export control regulations and import laws applicable to their jurisdiction. Products purchased from Reta Research LLC may not be exported, transferred, or resold in violation of applicable regulations governing chemical materials or research compounds.
Reta Research LLC assumes no responsibility for delays, confiscation, or penalties arising from failure to comply with export or import laws.
VII. Limitation of Liability
All products are supplied “as is” and “as available,” without warranties of any kind, whether express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, or suitability for specific research applications.
To the fullest extent permitted by law, Reta Research LLC and its owners, officers, employees, and affiliates shall not be liable for any damages resulting from the purchase, handling, storage, or use of products obtained through this website. This limitation applies to direct, indirect, incidental, consequential, and punitive damages.
VIII. Indemnification
By purchasing from our website, you agree to indemnify and hold harmless Reta Research LLC and its affiliates, employees, officers, and agents from any claims, liabilities, damages, losses, costs, or expenses that arise from:
- Improper or unauthorized use of products
- Failure to comply with applicable laws or regulations
- Violation of these Terms of Service
This obligation includes reasonable legal fees incurred in defending such claims.
IX. Shipping and Delivery
Detailed information regarding order processing, shipping procedures, and delivery timeframes can be found on our Shipping Policy page. By placing an order, you acknowledge and agree to the shipping terms described there.
X. Returns and Replacement Policy
Due to the sensitive nature of research materials and the need to maintain strict quality control standards, all purchases are considered final once processed. Returns or exchanges are not accepted.
If an order arrives damaged during transit or you receive an incorrect item, you must notify us within five (5) business days of delivery. Upon verification of the issue, we may provide a replacement at our discretion.
XI. Privacy
Reta Research LLC respects the privacy of our customers. Personal information is collected and used only as necessary to process orders, operate our website, and provide customer support. We do not sell personal data to third parties. Additional details regarding our data practices can be found in our Privacy Policy.
XII. Force Majeure
Reta Research LLC will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control. Such events may include natural disasters, government actions, labor disruptions, transportation interruptions, pandemics, or supply chain shortages.
XIII. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Oklahoma, without regard to conflict-of-law principles. Any legal disputes related to these Terms or the use of this website shall be resolved in the courts located within that jurisdiction.
XIV. Severability
If any portion of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
XV. Updates to These Terms
Reta Research LLC reserves the right to revise or update these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated Terms.
XVI. Chargeback and Payment Dispute Policy
By completing a purchase on this website, you acknowledge that all products offered by Reta Research LLC are sold strictly for laboratory research purposes and that you understand the intended use and limitations of these materials.
Customers agree not to initiate payment disputes or chargebacks based on misunderstandings regarding product purpose, regulatory status, or intended use. In the event a dispute is initiated without first contacting Reta Research LLC to attempt resolution, we reserve the right to submit all relevant documentation, including order confirmations, acknowledgment of these Terms of Service, shipping records, and checkout verification records, to the payment processor as evidence supporting the validity of the transaction.
Abuse of the payment dispute process may result in the suspension of purchasing privileges and refusal of future service.
XVII. Right to Refuse or Cancel Service
Reta Research LLC reserves the right to refuse service, cancel orders, or restrict access to the website at our sole discretion. This may occur in situations including, but not limited to:
- Orders that appear inconsistent with legitimate research purposes
- Requests for information suggesting human or animal use
- Suspicious payment activity or potential fraud
- Violations of these Terms of Service
- Attempts to circumvent regulatory or safety restrictions
If an order is canceled prior to shipment, any payment received will be refunded to the original payment method unless the cancellation relates to suspected fraud or policy violations.
XVIII. No Medical or Clinical Advice
Information provided on this website, including product descriptions, documentation, or communications with Reta Research LLC, is intended solely for informational purposes related to laboratory research materials. Nothing on this website should be interpreted as medical, pharmaceutical, or veterinary advice.
Requests for dosing guidance, administration instructions, or any information suggesting human or animal use may result in refusal of service and cancellation of orders.
XIX. Contact Information
For questions regarding these Terms of Service, please contact:
Email: contact@retaresearch.org